Warranty & Returns
PowaCycle's electric bikes are guaranteed against manufacturing defects and the following terms apply:
The Frame has a warranty of 2 years.
Other main parts have a warranty of one year. This includes mechanical and electrical parts.
The battery is covered by a 6 month warranty as battery life will be determined by user care and recharging frequency.
Bulbs, brake blocks, inner tubes, tyres, chain, cables etc - are regarded as consumables. When consumable replacements are required, these need to be purchased from your local cycle shop or store.
Maintaining your PowaCycle
The below details are general guidelines that should be followed to ensure best performance from the PowaCycle throughout its life-time.
To ensure the product achieves best performance and maximum service life, the PowaCycle should be stored in a dry, clean environment and care will maximise service life.
Procedures for maintaining the battery
The PowaCycle battery should be stored fully charged to avoid deterioration in the performance capacity that can occur.
After the battery is charged it loses charge over the days that follow and should be topped up to optimise battery life. If the PowaCycle is unused for a week, recharge the battery to maintain performance capacity. This is particularly important with the NiMH batteries.
An unused battery will completely discharge in 30-60 days; discharged batteries will deteriorate losing capacity and performance. After a lengthy journey that exhausts most of the battery power, recharge as soon as possible. It is good practice to charge after every use, but it is not recommended to leave the battery permanently connected to the mains. Complete re-charging for Lead Acid batteries normally takes 8 hours and re-charging NiMH will take around 6 hours.
Chargers may vary, but standard chargers have an indicator light that illuminates a red light while the battery is charging, and a green light shows when the battery charging is completed. Always charge the battery indoors and away from damp areas, or where water is used. When charging, keep both the battery and charger away from flammable materials or products. The battery will heat up while it is charging.
With proper care, battery life-expectancy for NiMH will be in the region of 500 charge cycles. Battery longevity will be dependent on regular charging – follow the guidance in the user manual and on this website to maximise the life of the PowaCycle battery.
New replacement batteries can be ordered from PowaCycle.
PowaCycle Returns Policy (UK Only)
Seven Day Cooling Off Period
Goods to be returned during the cooling off period, must be notified to PowaCycle in writing within 7 days of the receipt of goods. Such goods must be returned in an “as new” condition in the original packaging and unused. The refund will cover the cost of the goods, but will exclude the non-refundable delivery charge. The cost and risk of returning goods is the responsibility of the customer. The customer should arrange their own shipping back to PowaCycle and ensure that the parcel is adequately insured.
Damage in Transit
a) Faulty goods notified to us WITHIN seven days of delivery will be collected, repaired or replaced**, and redelivered free of charge. Note: At our discretion we may decide to issue a full refund* instead of providing a repair or replacement.
b) Faulty goods notified to us AFTER seven days and within the warranty period are to be returned to PowaCycle at the expense and risk of the customer. The customer should arrange their own shipping back to PowaCycle and ensure that the parcel is adequately insured. Goods that are repaired or replaced** under warranty will be re-delivered free of charge. Note: At our discretion we may decide to issue a refund* instead of providing a repair or replacement.
Terms and Conditions
* Refunds are dependant on the condition of the goods received back. Damaged or incomplete goods will not be refunded in full. Goods damaged as a result of misuse will be subject to a repair and redelivery charge. The customer will be advised of all chargeable repairs before such work commences.
** Repairs or replacements will be made free of charge within the warranty period, only where the fault is not caused by misuse of the product or through normal wear and tear. Goods damaged as a result of misuse will be subject to a repair and redelivery charges. The customer will be advised of all chargeable repairs before such work commences.